Find answers to your frequently asked questions here.
ZS Kimya Elektronik manufactures surge-protected sockets, voltage-protected sockets, sockets with digital voltage displays, and maintenance and cleaning products for household appliances. We also provide private-label product development and manufacturing services for different brands.
A surge-protected socket is a protective device designed to help limit sudden voltage spikes before they reach connected equipment. It helps protect televisions, computers, modems, gaming consoles, and other electronic devices against electrical surges.
Surge-protected sockets are designed to protect against short-duration voltage spikes. Voltage-protected sockets disconnect the power when the mains voltage falls below or rises above predefined limits. Some of our models combine both protection functions.
Protected sockets can be used with televisions, computers, monitors, modems, gaming consoles, sound systems, refrigerators, washing machines, dishwashers, and similar electrical appliances. Before use, the current, power, and application ratings of the product should be checked for compatibility with the connected device.
Surge-protected sockets help reduce the effects of sudden voltage spikes coming through the mains supply. However, they cannot guarantee complete protection against extremely high-energy events such as a direct lightning strike. For maximum protection, building-level surge protection, proper grounding, and socket-level protection should be used together.
Yes. A properly installed and active grounding system is important for the protection circuit to operate correctly and effectively. The protection performance may be reduced in electrical installations without proper grounding.
The joule rating indicates the amount of surge energy that the protection circuit can absorb. A higher joule rating generally means a higher surge absorption capacity. However, product selection should also consider response time, protection level, rated current, and intended application.
On models equipped with a protection indicator, an unlit protection light may indicate that the protection circuit is no longer functioning. The product should be inspected before continued use and replaced if necessary. Always refer to the indicator information in the product manual.
A socket with a voltage display allows the user to monitor the current mains voltage on a digital screen. This makes it easier to observe voltage increases and decreases. A voltage display alone does not necessarily provide protection, so the product specifications should be checked for additional protection functions.
A significant portion of our products is manufactured and tested in Türkiye in accordance with our quality control processes. Since the country of manufacture and technical specifications may vary by model, detailed information is provided on the relevant product page or technical documentation.
Yes. We provide private-label manufacturing with customized branding, logos, packaging, product colors, technical specifications, and packing options. Minimum order quantities, lead times, and technical requirements are determined according to the project.
Yes. We can prepare customized boxes, labels, user manuals, and shipping carton designs in line with the customer’s brand identity. Printing options, packaging materials, and minimum production quantities are determined according to the project requirements.
Yes. We offer wholesale supply for dealers, distributors, retail chains, service networks, e-commerce companies, and corporate customers. Pricing depends on the product model, order quantity, packaging preference, and delivery terms.
Sample requests can be evaluated for corporate partnerships and bulk purchasing projects. Sample conditions depend on the product model, quantity, delivery address, and scope of the project.
Delivery times vary depending on the product model, order quantity, stock availability, custom packaging requirements, and production schedule. In-stock products may be shipped sooner, while lead times for custom and private-label projects are confirmed after order approval.
Yes. Depending on the product model, we can provide technical specification sheets, user instructions, product images, barcode information, and available compliance documents. Please contact us with the relevant product code for documentation requests.
Warranty periods and coverage may vary depending on the product model, sales channel, and contractual terms. The warranty covers manufacturing defects. Damage caused by misuse, overload, liquid contact, physical damage, or unsuitable electrical installations may be excluded from warranty coverage.
Please contact us with the product code, purchase date, invoice information, and photos or videos showing the issue. After evaluation, we will provide information about technical support, replacement, or other available solutions.
Yes. Export and international shipping options are evaluated according to the order quantity, product specifications, destination-country regulations, packaging requirements, and delivery terms.
To receive an accurate quotation, please provide the product code, requested quantity, packaging preference, private-label requirements, delivery address, and target delivery date. For custom manufacturing projects, sharing technical expectations and reference images will help speed up the process.